Peter MacCallum Cancer Centre (Peter Mac), a globally recognised integrated cancer research, treatment, and education center based in Melbourne, Victoria, is renowned for its pioneering work in cancer care and research. As a leader in the field, Peter Mac constantly seeks to enhance its operational efficiencies and patient care standards. This project aimed to transform their Clinical Trials Management System, ensuring better coordination, data management, and overall operational effectiveness.
The Challenge
Peter Mac faced significant challenges in managing their clinical trials with traditional paper-based and email-based systems. These outdated methods led to inefficiencies, high administrative workloads, and difficulties in tracking and managing the entire lifecycle of clinical trials. The need for a comprehensive and efficient system to manage stakeholder coordination, trial processes, contracts, grants, and reporting became critical.
In September 2022, Peter Mac embarked on a partnership with Mav3rik to deploy a comprehensive Clinical Trials Management System built on the Salesforce platform. Completed in November 2022, with additional releases in the following year, the system was tailored to meet the specific needs of Peter Mac’s Office of Clinical Research (OCR).
Key features included:
Stakeholder Management: Effective capture and coordination of vendors, sponsors, HRECs, and other parties involved in trials.
Clinical Trials Management: Management of the clinical trial process from initiation to completion, capturing key information at every stage.
Contracts Management: Handling various types of agreements between Peter Mac and external organisations.
Grants Management: Assisting in securing and managing funding for trials.
Outlook Integration: Seamless email communication and integration.
Reporting: Timely, accurate, and compliant reporting, particularly for Serious Adverse Events (SAE).
The implementation of the Clinical Trials Management System marked a significant milestone in Peter Mac’s journey toward operational efficiency and advanced healthcare delivery.
Key outcomes included:
Operational Efficiency: A dramatic reduction in manual workload related to safety reporting, saving approximately 3-4 days per month in generating meeting agendas and minutes.
Efficiency and Oversight Enhancement: Improved tracking of workflow, setting alerts, and managing deadlines effectively, ensuring timely task completion.
Transparency and Collaboration: Enhanced transparency across teams through seamless communication and collaboration facilitated by Salesforce.
Comprehensive Reporting: The system ensured accurate and timely reporting, particularly for Serious Adverse Events (SAE), enhancing compliance and safety measures.
User Adoption: Seamless integration into daily operations, with every team member actively engaging with the system for several hours each day, highlighting its critical role in supporting clinical trials management.
The partnership between Mav3rik and Peter Mac is ongoing, with further Salesforce enhancements being considered across the business. This project underscores Mav3rik’s commitment to delivering innovative Salesforce solutions that drive efficiency, integrity, and outstanding healthcare experiences.
“The integration of Salesforce into our daily operations by the Mav3rik team has been seamless, with every team member actively engaging with the system for at least several hours each day.…Salesforce has significantly improved transparency across our teams by linking and expanding our system functionalities….The implementation of Salesforce has revolutionised our clinical trials project management capabilities, becoming a comprehensive tool to enhance efficiency and oversight….Another benefit has been the dramatic reduction in manual workload related to safety reporting with significant time savings in the generation of meeting agendas and minutes — approximately 3-4 days per month”
Kate Khamly
Manager, Clinical Research
Peter Mac
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